Provide exceptional service across multi-channels for all customer communications. Handle cases with a high level of professionalism and customer centric mindset. Actively manage customer service related documents for internal tracking and cross team awareness. Maintain a high level of service awareness at all times.
Job listings
$51,000–$82,000
USD/year
The FRB Program is looking for an Incident Manager. The qualified candidate will join a diverse and high performing team. This position is 100% remote with On Call responsibilities managing incidents. An Incident Manager needs to possess strong problem solving, analytical and time management skills. They should also be able to apply organizational, critical thinking and oral and written communication skills.
$50,000–$60,000
USD/year
US
Unlimited PTO
The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.
$50,000–$55,000
USD/year
US
Unlimited PTO
In this role, you will be responsible for acting as a liaison between Regulatory Support teams to advocate our clients’ needs, managing client account activation implementations to meet deadlines, and gathering client feedback to improve processes. Our ideal candidate thrives in a fast-paced environment focused on providing an exceptional support experience. If you are genuinely excited to help clients, problem-solving comes naturally to you, and you strive to exceed client support expectations, let’s connect!
$17–$18
USD/year
Be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone.
Provide phone and email support for valuation services customers, consumers, and internal teams. Answer inbound phone inquiries and provide support and sales information to current and potential customers. Answer inbound email inquiries and provide support and sales information to current and potential customers. Provide support to valuation services team members and internal team members.